Frequently Asked Questions
Everything you need to know about your ALLCITY gear.
When will my order ship?
Most orders are processed within 2-4 business days. During peak sports seasons or major team launches, processing may take up to 7 business days before your gear is dispatched.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed merchandise. Items must have original tags attached to be eligible for a full refund.
Do you ship internationally?
Yes, we ship our sports apparel and accessories worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How do I know which size to order?
Each product page features a detailed size guide. Our premium tees and hoodies generally have a modern, athletic fit; if you prefer a looser feel, we recommend sizing up.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can request a change within 1 hour of purchase by contacting our support team, though it is not guaranteed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.